Frequently Asked Questions

Below you will find answers to questions you might have. If you don't find answers to the question you have, our customer service representatives would be glad to assist you.




About Dah Music Linx

Why should I feel confident that Dah Music Linx can help me?
We've made it our business to understand what makes a quality musician singer and a successful Event Planner. We provide a lot more than a 'telephone book' of musicians or event planners in your area.

What cities does Dah Music Linx service?
Our service are available and applicable where ever the Web is available.


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The Benefits of Dah Music Linx

What kind of help can I get from your service professionals?
Our network includes individuals skilled in all genres of music and event planning. We are proud to offer this unique service on the Internet.

How does Dah Music Linx find the best match for me?
To find the best match, the user first submits a brief description of their service needs by answering a series of questions in a Dah Music Linx interview. This interview not only helps us understand your expectations, but it lets you look carefully at the needs based on the event

Dah Music Linx then matches your specific need with the defined skills of a select group of musician/singer. The result is a match between the right event planner and the right musician/singer.

Am I obligated to use Dah Music Linx professionals?
No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.

How do I know I'm getting the right musician/singer for your event?
Dah Music Linx's thoroughly screens all musician/singers before they are included in our network so you can be confident in your selection. You can also use profile information and Ratings & Reviews from past customers to help decide who's best for you. Our mission is to create a better connection between the right event planner and the right musician/singer. We want your event to go just right!

What is the Service Guarantee?
At Dah Music Linx, we want you to be satisfied when you submit a request for support for any event. All we ask is that you let us know who you hire, and how your event went. If you were not satisfied we ask that you indicate this in your evaluation. If a musician/singer is a no show: You will receive a full refund of the cost of associated with the transaction with dah Music Linx.


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Ratings & Reviews

What are Ratings & Reviews?
 Ratings & Reviews are perhaps the most important service we offer to our users. This area of our Web site includes valuable word-of-mouth feedback from Dah Music Linx customers. For all requests you place with Dah Music Linx, you'll be asked to submit Ratings & Reviews for the service professionals you are presented. When you do, you not only help other people make their choice, but you contribute to the overall quality of service we offer. Click here for a Ratings & Reviews sample.

When do I submit a Ratings & Reviews survey?
When you're ready. Since it's hard for us to know exactly when your event is done, we may ask you to submit your Ratings & Reviews before you're ready. You can always visit the Web site to close event and complete your Ratings & Reviews at that time.

Why are Ratings & Reviews important?
The Ratings & Reviews forms the cornerstone of the online neighborhood we're building. Ratings & Reviews help us keep track of the quality of service provided by our member service professionals. Completing the Ratings & Reviews also qualifies you for the Service Guarantee.


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About Our Website

What is "My Account" and how do I use it?
"My Account" is your personal space on our Web site where Dah Music Linx keeps your profile information secure for you. This is the place for you to:

  • Add your new address, phone number or e-mail address to your personal profile.
  • Change your password or property profile information.

What is "Tell A Friend"?
Tell A Friend is the cyberspace equivalent to "word of mouth." We think we're providing a great service to all who use our site. Tell A Friend is our way of making it easy for you to tell your friends about us.


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Managing Your Relationship With a Service Professional

What if I change my mind during an event and want to cancel a contract?
The decision to stop a project will have to be worked out between you and the service professional. Expect to pay for work up to that point. We ask that you remember to come back to our Web site to complete your Ratings & Reviews survey.

What can I do to maintain the high level of service that Dah Music Linx service professionals provide?
Complete your Ratings & Reviews survey! This short survey provides great feedback for other consumers and also for service professionals (so they can continue to offer exceptional value). Of course, we would love to hear from you at any time with compliments, comments, or concerns so don't be a stranger!

What is Dah Music Linx's course of action upon receiving a complaints?
Feedback is vital to the quality of service our member musicians/singers provide. However, as with any grievance process, we first evaluate both sides of the issue before making a final decision. Often, an unpleasant experience is the result of a simple misunderstanding between the two parties. However, if we recognize a pattern, we do reserve the right to remove either or both parties from our network.


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Our Screening Process

What is the screening process Dah Music Linx?
Dah Music Linx.com uses the following criteria as part of its registration enrollment process ("registration") for new Musicians/singers:

  • Profile Dah Music Linx receives the profile input by the Musician/Singer. The profile includes a reference sheet supplied by the last two event coordinators that the musician/singer provided a service to.
  • Video/CDs a recent recording of themselves are required to complete the profile.

Note: Member service professional information confirmed as described above may change or expire over time; while Dah Music Linx attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.

What is your screening process for a member to become Dah Music Linx Certified?
To be Dah music Linx Certified, a member service professional must meet all the requirements for basic membership. In addition, they must have a minimum of three satisfied customer ratings from current Dah Music Linx customers.


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Pricing

How does Dah Music Linx get paid if this is a free service?
Musicians pay advertising fees to participate in Dah Music Linx's network. Our service providers are categorized as vocalists or instrumentalist, they specify the instrument they play, the genre of music in which they are proficient and the geography they serve. Member event planners pay a small fee monthly and 5% per contract. Non-member event planners pay double the monthly event planner member fee per event and 5% per contract.


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Other Questions

If you cannot find the answer to your question, please send us an e-mail at: customerservice@dahmusiclinx.com.